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How cric10 Handles Your Personal Data

At cric10, we take the privacy of your account data seriously — this page sets out exactly what we collect, why we collect it, and how you can…

Data collected only as neededNo third-party sale of your detailsAccount-level data controlsCookie preferences you manageAvailable where local law permits

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Explore What This Policy Covers

cric10 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all activity on cric10.co, including account creation, deposit and withdrawal flows via UPI, Paytm and PhonePe, and any contact you have with our support team. We collect your name, contact details, payment identifiers and device data only to operate your account

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securely and process transactions. Data shared with payment processors — such as UPI rails or Paytm — is limited to what those processors need to complete your request. Access to and use of our platform depends on local law and is available only where local law
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permits. We retain account data for as long as your account is active and for the period required under applicable regulations after closure.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data cric10 holds on your account, our privacy team is reachable through the channels below.

DATA HANDLING PRACTICES

See How We Protect and Manage Your Data

Every data handling decision at cric10 is designed to keep your account information secure and give you clear control.

Data Collection

We collect only what is necessary to open your account and process transactions. This includes your name, email, phone number and the payment identifiers you use with UPI, Paytm or PhonePe. No additional profiling data is gathered without your consent.

Cookie Management

Cookies on cric10.co are grouped into essential, analytics and preference categories. Essential cookies keep your session active; you can switch off analytics and preference cookies at any time through the cookie settings panel in your account.

Account Security

Your account credentials are stored using one-way hashing, meaning cric10 staff cannot read your password. Two-step verification is available on all accounts and we recommend enabling it when you first log in to add a second layer of protection.

Data Retention

Active account data is held for the duration your account remains open. After account closure, transaction records are kept for the minimum period required by applicable law, then deleted from our systems. You can request a retention schedule specific to your account via the Help Centre.

Third-Party Sharing

We share data with payment processors (UPI network operators, Paytm, PhonePe) only to complete the transaction you initiate. We do not sell, rent or exchange your personal details with advertisers or data brokers at any point.

Data Change Requests

You may request a copy of your data, a correction to any inaccurate field, or full deletion of your account data by contacting our privacy team via live chat or email. We confirm receipt within one business day and complete most requests within seven days.

Browse Common Privacy Policy Questions

The questions below address what we collect, how long we keep it, your rights as an account holder in India, and the steps to take if you want us to update or remove your data. If your question is not covered here, the live chat team can help you directly.

We collect your name, email address, phone number and the payment method identifiers you provide — such as your UPI ID or Paytm-linked number. Device data like IP address and browser type is also logged for security verification during login.

We share data with payment processors — UPI network operators, Paytm and PhonePe — only to process transactions you initiate. No personal data is sold to advertisers or data brokers. Analytics partners receive only aggregated, anonymised usage statistics.

After account closure, we retain transaction records for the minimum period required under applicable Indian regulations, then delete them permanently. You can request the specific retention timeline that applies to your account by contacting our privacy team.

Yes. Submit a data access request through the Help Centre form or by emailing us with your registered account details. We send a structured copy of your stored data within seven business days of confirming your identity.

Contact the privacy team via live chat or email with your account ID and a deletion request. We verify your identity, process the request and confirm when deletion is complete. Residual data legally required to be retained will be flagged separately in our response.

Cookies are split into essential (required for your session), analytics (site performance data) and preference (your saved settings). Essential cookies cannot be disabled, but analytics and preference cookies can be switched off at any time in the cookie settings panel inside your account.

Raise a concern through our live chat or Help Centre privacy form. Our privacy team reviews every complaint and responds within 72 hours. If you remain unsatisfied, you may escalate to the relevant data protection authority under applicable Indian law.

How cric10 Handles Your Personal Data

Reach Us About Your Privacy Rights

See How We Protect and Manage Your Data

Data Collection

Cookie Management

Account Security

Data Retention

Third-Party Sharing

Data Change Requests

Browse Common Privacy Policy Questions

01 What personal data does cric10 collect when I open an account?

02 Does cric10 share my data with third parties?

03 How long does cric10 keep my account data after I close my account?

04 Can I request a copy of the data cric10 holds on me?

05 How do I ask cric10 to delete my personal data?

06 How does cric10 use cookies, and can I turn them off?

07 Who do I contact if I think cric10 has used my data incorrectly?

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